At EasyWay Locksmith (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains what information we collect when you use our website or request our services, how we use it, and the choices you have.
1. Information We Collect
We collect the following categories of information:
- Contact details you provide through our quote form — including your name, phone number, email address, service area, and a description of the work you need.
- Service details such as the type of service, urgency, property address (when applicable), and appointment preferences.
- Technical data automatically collected by your browser, such as IP address, device type, referring page, and general geographic location.
- Communications including call recordings (where disclosed and legally permitted), text messages, and email correspondence for training and quality assurance.
2. How We Use Your Information
- To respond to quote requests and schedule service appointments.
- To contact you about your job, including arrival time, estimates, invoices, and follow-up.
- To improve our website, marketing, and service delivery.
- To comply with legal, regulatory, and safety obligations.
3. We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share limited information only with trusted service providers who help us operate our business (such as scheduling software, payment processors, and email platforms), and only to the extent necessary to perform their function.
4. Cookies & Analytics
We use essential cookies to make the site function and analytics cookies to understand aggregate usage. You can disable cookies in your browser settings; some features may not work as expected.
5. Your Rights
You may request access, correction, or deletion of your personal information at any time by contacting us at [email protected]. If you are a resident of California, Virginia, Colorado, or another jurisdiction with specific privacy rights, we will honor those rights in accordance with applicable law.
6. Data Retention & Security
We retain customer records for as long as necessary to provide service, comply with legal obligations, resolve disputes, and enforce agreements. We use industry-standard safeguards — including encryption in transit, access controls, and regular review — to protect your information.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.
9. Contact Us
Questions, concerns, or requests? Reach us at [email protected] or call (818) 616-8149. You can also write to us at Los Angeles, CA.